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View Full Version : The worst PPF Install I have ever seen



paintshield
21-04-2007, 05:09 PM
Hi Guys, I really do not indulge in knocking the competition, however we got called in to redo a PPF job for the friend of a casual member on here (the guy whos 355 we did) now I had been told how bad this job was but could not believe ANYONE could deliver ANY job to such an appalling standard (worse even than Clives):shocked: :shocked: .

Well we went to do the car and this is what we found when we got there incidentally we had to stop the job due to some paintwork issues which as most of you know WE will not proceed on untill corrected satisfactorily.

This was done to a nearly new F430 Spider Not far from us. I am going to spare the dealers blushes publicly it is however a Ventureshield dealer (Again) different from Clives supplier if you want to know who this is as you may be considering using them send me a PM and I will tell you. There are 3-4 Venture dealers lurking on here maybe they may like to defend this and tell me how this guy can sleep at nights!!!

Frankly the sooner these guys find something else to do and stop getting our industry a bad name the happier I will be.

This car was done some months ago BTW

Enjoy.

The names of the pics give an indication of the locations of the parts :)

Dont know whether to laugh or cry (Yes I do)

Hud
21-04-2007, 05:11 PM
Thats a shocker :shocked: :shocked: :shocked:

stevew
21-04-2007, 05:14 PM
Please tell me that's not how they cut it around the filler cap:shocked: :shocked:

paintshield
21-04-2007, 05:20 PM
Thats around the headlight washer doors on the bumper The other side matches up the same LOL


Cheers
Tom:laugh:

Fraccie
21-04-2007, 05:21 PM
Not very good is it Tom....:grin:

GrahamS
21-04-2007, 05:23 PM
Did they trim it with a chainsaw :chainsaw: then apply it with a catapult? :shocked:

stevew
21-04-2007, 05:25 PM
Thats around the headlight washer doors on the bumper The other side matches up the same LOL


Cheers
Tom:laugh:

Ah sorry, thought it was the wrong shape for a filler cap:cry3: pizz poor non the less:thumbsdow

steve f
21-04-2007, 05:25 PM
it just needs touching up with some of the wifes clear nail varnish :grin:

paintshield
21-04-2007, 05:26 PM
Not very good is it Tom....:grin:

I promise you ade when you bring your mota to us we will do at least as good a job ROFLMAO:laugh: :laugh:

Seriously when I asked the guys in Service at the dealership about this job the quote was "my three year old daughter cuts straighter lines"

stevew
21-04-2007, 05:28 PM
I promise you ade when you bring your mota to us we will do at least as good a job ROFLMAO:laugh: :laugh:

Seriously when I asked the guys in Service at the dealership about this job the quote was "my three year old daughter cuts straighter lines"

That's doing an injustice to 3 year olds

paintshield
21-04-2007, 05:31 PM
That's doing an injustice to 3 year olds

:laugh: :laugh: :laugh: :thumbsup:

Carlylove
23-04-2007, 09:45 PM
Just to clarify and to save anyone the time and effort of PM's about the installation PS is referring to it was done by me.

So here is the story in full.

The customer asked for an installation and also some "Custom" fitting of film to the rear panel that covers the soft top (thatís where the wavy lines are). In between the ordering of the film and actually going to do the install I developed Carpal Tunnel Syndrome (unbeknown to me what it was at the time) and could not use my right (working) hand to any degree. Not wishing to let the customer down I turned up to do the job figuring that my hand would be OK but it was so bad I could hardly even hold a pen in my hand to sign in at the dealers.

I did the install and the next day got a call to say the film had lifted overnight in a few areas as I could not put enough pressure on the squeegee to get the water out. The film was not correctly cut where the wavy lines are as my hand was too bad to hold the acetate film under the VentureShield so that it could be cut with no danger to the vehicles surface so it moved around. The same occurred around the headlight washers when it lifted for the same reasons above.

Following a discussion with the owner we agreed that it was not up to a standard EITHER of us where satisfied with due to this problem and the installation would be left for the winter period whilst the car was put into storage when it would be re-done at a later date. No money was ever charged for this job as I openly admitted at the time that it was my fault and I in hindsight should not have done it in that condition.

This was all back in August last year and I am performing installs to my usual high standard again so am not sure why this has suddenly been posted at such a late date:huh:

Hope that clears it up as I signed in here near the beginning of the F1 season as I am supporting SF as usual and thought I would get some good discussions.

If anyone has any questions relating to the above I am more than happy to answer them.

Hazy
23-04-2007, 09:52 PM
TBH fella the install was rubbish but at least you are a big enough man to come on here and hold yer hands up to it, fair play to you. Not alot of people would have done that.:thumbsup: :thumbsup: :thumbsup:

Al
23-04-2007, 10:02 PM
Fair do's for admitting to it - but TBH if I had fq'd up a job like that I would have made it top priority to sort it out - money changed hands or not - reputation is more important. (BTW I am not in your game - I have no axe to grind - resto's are my thing).
Cheers, Al.

paintshield
23-04-2007, 10:21 PM
Just to clarify and to save anyone the time and effort of PM's about the installation PS is referring to it was done by me.

So here is the story in full.

The customer asked for an installation and also some "Custom" fitting of film to the rear panel that covers the soft top (thatís where the wavy lines are). In between the ordering of the film and actually going to do the install I developed Carpal Tunnel Syndrome (unbeknown to me what it was at the time) and could not use my right (working) hand to any degree. Not wishing to let the customer down I turned up to do the job figuring that my hand would be OK but it was so bad I could hardly even hold a pen in my hand to sign in at the dealers.

I did the install and the next day got a call to say the film had lifted overnight in a few areas as I could not put enough pressure on the squeegee to get the water out. The film was not correctly cut where the wavy lines are as my hand was too bad to hold the acetate film under the VentureShield so that it could be cut with no danger to the vehicles surface so it moved around. The same occurred around the headlight washers when it lifted for the same reasons above.

Following a discussion with the owner we agreed that it was not up to a standard EITHER of us where satisfied with due to this problem and the installation would be left for the winter period whilst the car was put into storage when it would be re-done at a later date. No money was ever charged for this job as I openly admitted at the time that it was my fault and I in hindsight should not have done it in that condition.

This was all back in August last year and I am performing installs to my usual high standard again so am not sure why this has suddenly been posted at such a late date:huh:

Hope that clears it up as I signed in here near the beginning of the F1 season as I am supporting SF as usual and thought I would get some good discussions.

If anyone has any questions relating to the above I am more than happy to answer them.

Give me a break
Not acceptable to any standard on any customers car end OF!!!!!
Should have been corrected no excuse for this standard of work period!!!

If you could not do the job to an acceptable standard you should have walked away Sorry Carl doesn't wash, I would have (and have) terminated commercial relationships with companies for far less than this

This kind of appalling delivery gets ALL of us a bad name in ppf whatever the reasons it is indefensible imho.

One of my people had a mild concussion and worked through on a full frontal elise recently and there was no discernible defect same person also had an operation for carpal tunnel in one hand last year, I can recommend a good specialist in lincs. Its not whether an installer screws up its a matter of degree.

We struggle every day with peoples misconceptions about this business and have to correct their attitudes on a daily basis, the time for shoddy delivery like this is well past imho


one accepts screw ups occurr in any industry but to this degree is out of any ball park I have ever seen!!!

As for custom patterns there are inumerable places to learn how to do these to an acceptable level. Also your supplier does pre-cut patterns for this car apparrently and did at the time so why was that not used?

And before the allegation of binning the competition arises I have no arguement with good QUALITY competition, quality work from wherever raises consumer confidence and we all gain, this stuff damages it.

Tom

Carlylove
23-04-2007, 10:23 PM
TBH fella the install was rubbish but at least you are a big enough man to come on here and hold yer hands up to it, fair play to you. Not alot of people would have done that.:thumbsup: :thumbsup: :thumbsup:

Thanks.

We left it that the customer would contact me when his car came out of storage so that I could sort it for him as I said earlier I was as unhappy with it as he was.

paintshield
23-04-2007, 10:24 PM
Thanks.

We left it that the customer would contact me when his car came out of storage so that I could sort it for him as I said earlier I was as unhappy with it as he was.

I Sincerely doubt you were!!

Al
23-04-2007, 10:27 PM
Thanks.

We left it that the customer would contact me when his car came out of storage so that I could sort it for him as I said earlier I was as unhappy with it as he was.

I really think anyone that values their reputation (as per my previous post) would have sorted it as soon as humanly possible, whether or not the car was going into storage.
Just my humble opinion.

paintshield
23-04-2007, 10:33 PM
I really think anyone that values their reputation (as per my previous post) would have sorted it as soon as humanly possible, whether or not the car was going into storage.
Just my humble opinion.

SPOT ON!!:thumbsup:

Carlylove
23-04-2007, 10:35 PM
I really think anyone that values their reputation (as per my previous post) would have sorted it as soon as humanly possible, whether or not the car was going into storage.
Just my humble opinion.

I do agree but I was put into a sling and hand brace for 2 weeks so there was really nothing I could do prior to the car going away even if I had 2 working hands.

paintshield
23-04-2007, 10:49 PM
I do agree but I was put into a sling and hand brace for 2 weeks so there was really nothing I could do prior to the car going away even if I had 2 working hands.


I am sure the customer will have plenty to say one way or the other, shame he is not a member on here, either way no excuse for what was done as there are ways any professional could have worked around this problem!!

Heres a thought if you were truly unfit to do the job why not hand it on to someone else to do?

Fraccie
23-04-2007, 10:50 PM
Oh goodie, a falling out on here, how unique!


:jerry: :jerry: :jerry:

paintshield
23-04-2007, 10:52 PM
Not really a falling out ade jsut differing perspectives on how to approach what we do I guess, never met Carl come across his work before is all.


Cheers

Tom

Fraccie
23-04-2007, 11:12 PM
Carl, did you really install that film?

spidermanUK
23-04-2007, 11:22 PM
Carl, did you really install that film?

Ade, he's already said that he did, please leave it at that. The man's already admitted he's made a mistake, just as the Darlek did when he climbed down off the dustbin, so leave the guy alone!:)

paintshield
23-04-2007, 11:26 PM
Slight Change in subject what does the dalek and climbing off the dustbin mean cos I have no idea:grin:

spidermanUK
23-04-2007, 11:29 PM
Slight Change in subject what does the dalek and climbing off the dustbin mean cos I have no idea:grin:

Think about the days before wheelie bins Tom, when all of us had galvanised dust bins, think how sexy one of those would have looked to a Darlek.......

It's a bit like the tortoise climbing down of the WW2 German helmet and thinking the same thing :grin: :grin: :grin:

paintshield
23-04-2007, 11:31 PM
Think about the days before wheelie bins Tom, when all of us had galvanised dust bins, think how sexy one of those would have looked to a Darlek.......

It's a bit like the tortoise climbing down of the WW2 German helmet and thinking the same thing :grin: :grin: :grin:

classic:laugh: :laugh: :laugh: :laugh:

Carlylove
24-04-2007, 09:06 AM
I have done many installations since this one following the Carpal Tunnel and supply quite a few main dealers, 1 of which had previously refused to sell film because he had never seen an installation he was happy with.

People make mistakes but I learnt alot from mine and it has spurred me on to become the best installer in the country. I aim to improve on every sigle job I do and will never be satisfied, but my customers always are.

I think I have said all I need to say on this subject and will not be drawn into an argument as it only makes the industry look petty.

Jonny5
24-04-2007, 09:16 AM
I've always thought the £ cost of the product and the massive profit margins were unjust, but it appears it's not so much how much you pay , but who you pay and the end result

Personally, I wouldn't be too happy paying top £ if my car was considered to be training ground for the 'next big thing' in PPF industry

Elms
24-04-2007, 09:57 AM
Slight Change in subject what does the dalek and climbing off the dustbin mean cos I have no idea:grin:

You dopy bugger :tongue3:

Dont worry Clive I got the joke first time around :laugh:

paintshield
24-04-2007, 10:20 AM
I have done many installations since this one following the Carpal Tunnel and supply quite a few main dealers, 1 of which had previously refused to sell film because he had never seen an installation he was happy with.

People make mistakes but I learnt alot from mine and it has spurred me on to become the best installer in the country. I aim to improve on every sigle job I do and will never be satisfied, but my customers always are.

I think I have said all I need to say on this subject and will not be drawn into an argument as it only makes the industry look petty.


Not interested in getting into an arguement with You Carl, the facts are what the facts are and I will leave others to judge, there are training courses available from Several Sources Your Supplier, Armourfend, Ourselves, in the UK, XPEL, Ultrashield, Profilm, Interwest, etc etc in the US. There are a number of good installers in this country, Dean from Armourfend being one of them My Guys, Paul Gray Of Armourguard in the west country. All of whom have been correctly trained and none of whom got there by accident.

The days of winging this stuff are over and should be consigned to the scrapheap IMHO. We now on new partners demand a Quality assurance document be signed to be one of our distributors with a customer satisfaction statement contained within, from where I sit all Suppliers (both patterns and film) should demand the same.


Cheers

Tom

paintshield
24-04-2007, 10:21 AM
You dopy bugger :tongue3:

Dont worry Clive I got the joke first time around :laugh:

Come on I am a Geordie after all:laugh:

Bishsp
26-04-2007, 01:51 PM
It was suggested that someone's daughter could cut straighter lines than that; my daughter's hamster could cut straighter than that.

As the 355 owner referred to, and friend of the 'victim' here, I have to have my two penneths worth. As much as I would sympathise with any one who may be suffering an affliction, it can in no way justify the appallingly bad workmanship here! Do you really think the client would have been too disappointed if you had rearranged or recommended someone else, especially given the results! Surely after the first cut it would have been better to recognise how bad a job this was and stop. It's not rocket science!

I knew the job was a bad one, but had no idea actually how bad it was. And to be honest I think (as a novice) even with one hand, I could do a better job. Where paint protection film is concerned, I've seen good jobs, excellent jobs, and bad jobs. The bad jobs are the ones that had previously made me reluctant to have it done - and when I say bad, I am just talking about poor edges / joins; however, this job is by the largest of country miles, the worse I have ever seen. As a recent convert to the world of paint protection, I can tell you that you're not doing your contemporaries any favours at all.

paintshield
26-04-2007, 01:58 PM
It was suggested that someone's daughter could cut straighter lines than that; my daughter's hamster could cut straighter than that.

As the 355 owner referred to, and friend of the 'victim' here, I have to have my two penneths worth. As much as I would sympathise with any one who may be suffering an affliction, it can in no way justify the appallingly bad workmanship here! Do you really think the client would have been too disappointed if you had rearranged or recommended someone else, especially given the results! Surely after the first cut it would have been better to recognise how bad a job this was and stop. It's not rocket science!

I knew the job was a bad one, but had no idea actually how bad it was. And to be honest I think (as a novice) even with one hand, I could do a better job. Where paint protection film is concerned, I've seen good jobs, excellent jobs, and bad jobs. The bad jobs are the ones that had previously made me reluctant to have it done - and when I say bad, I am just talking about poor edges / joins; however, this job is by the largest of country miles, the worse I have ever seen. As a recent convert to the world of paint protection, I can tell you that you're not doing your contemporaries any favours at all.


Hi Mark good to see you back on, hopefully you will spend a bit more time on here, there are some great 355 owners on here, just out of curiousity whats your take on why the job wasnt re-done if you have one.

I am curious about the storage element as As we have worked in Storage and SVA centres in the past and although access is sometimes difficult with appropriate insurance documents and Signed NDAS, as safeguards I have not usually encountered issues of access in the past.



Cheers:)

Tom

SteveP
26-04-2007, 02:48 PM
Come on I am a Geordie after all:laugh:

at last another brother in the house:thumbsup: :thumbsup: :thumbsup: :thumbsup:

paintshield
26-04-2007, 03:25 PM
at last another brother in the house:thumbsup: :thumbsup: :thumbsup: :thumbsup:


Toon army or maccem before we ascertain kinship :laugh:

Fraccie
26-04-2007, 03:34 PM
Toon army or maccem before we ascertain kinship :laugh:

Geordie dominance, whatever next.....:grin:

SteveP
26-04-2007, 04:11 PM
Toon army or maccem before we ascertain kinship :laugh:

i hate football but am 15 miles north of the toon

paintshield
26-04-2007, 04:15 PM
i hate football but am 15 miles north of the toon


Yeah I know where Morpeth Is Steve LOL

I have family who live near there (we dont talk about them though their the rich side of the family):grin:

Cheers

Tom

SteveP
26-04-2007, 04:20 PM
Yeah I know where Morpeth Is Steve LOL

I have family who live near there (we dont talk about them though their the rich side of the family):grin:

Cheers

Tom

lol :laugh:

Bishsp
26-04-2007, 04:53 PM
Initially I believe there was some debate as to where the blame lay for the outcome of the work done!
Regarding the storage; the car has never been stored. It may be used less over the winter but it's still kept at home and is very accessible.

paintshield
26-04-2007, 04:57 PM
Thanks For clarifying that point


Cheers

Tom:)

stevie g
26-04-2007, 09:07 PM
Is awful a strong enough word for that :grin: They should be flogged in public, naked for that.

Carlylove
24-05-2007, 10:48 PM
As Tom has taken me to task on this past point and never even posted the pics (taken last year) until I joined this forum I will (I never even mentioned I was a VentureShield Installer) in this situation due to the state my hand was in at the time and the obvious reason the pics were posted in the first place, take pics and show the current standard of my work as I feel that is only a fair defence .

I also will show pictures of the front of the car Tom posted pics of (close up) as I left it to demonstrate that the film was OK before I left (bar the cr*p cutting I admitted to) and had quite clearly been tampered with.

I vowed to no longer get involved in the sort of garbage companies cause within the PPF industry but feel I must defend myself sometimes when past mistakes (that were offered to be corrected) are dragged up just to discredit me or the product I use which has been used by Ferrari F1 Team for 2 years (PAID FOR!!!).

I will, just for the sake of my integrity install for FREE a F430 sill kit and allow any pics to be taken to demonstrate the work I am being trashed for. If you have a different model I will gladly install on that model too if you PM first :)

Carl

Fraccie
24-05-2007, 10:52 PM
Fancy doing a Hymer 670S?

Carlylove
24-05-2007, 11:03 PM
A Ferrari Hymer 670s is a very rare beast indeed :laugh:

but so what - the offer stands - I will install to the front most exposed area of your vehicle and you can go mad and test it yourself.

PM me and I will get this moving

Juke 360
25-05-2007, 09:24 AM
Carl, probably the easiest thing to do is post some pictures of your work to prove that this was a 'one off'. I think the issue was that you carried on and finished the work to a standard that was clearly awful. Tom, am I right in saying that reputation is everything in your game? Surely knowing how bad it ws and being unable to correct it you should have got someone else to fix your work?

Anyway I am sure you wish this was all behind you. I think enough said. The main thought I have is not actually around the quality of your work but how you reacted. We all make mistakes. Fact. Tom, I am sure you have made your mistakes in the past but as I customer you just want things to be put right - quick. I waited for Meridien Modena to sort some paintwork for me and the chap I was dealing with didn't return my calls, gave me awful excuses when I did manage to talk to him ('..sorry mate. I have been on holiday. Did no one call you!) After breaking a promise of not calling me back for the umpteenth time (6 weeks of calling) I called one of the sales team who got the service manager to call me and sales paid half the bill. From being furious with them I was again a happy customer.

Juke 360
25-05-2007, 09:27 AM
Dave, if you are reading this they kindly cleaned my car for me after the paintwork was done and all the spiderwebs are back!!!! Took me 5 days of polishing to get rid!! :cry3:

paintshield
28-05-2007, 11:49 PM
HI Guys

I dont think I can in truth add anything productive to this thread any further and anything I do say will only provoke a potential debate between myself and Carl which will not be beneficial to the club or its members. I think the photographs here and elsewhere and the comments within the thread be taken on their merits and people draw their own conclusions.

We have subsequently redone the car for the client concerned and he can make his own comments should he choose to.

Cheers

Tom


[EDIT by mods: Thread closed with Tom's agreement]