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Thread: Bad Experience

  1. #1
    Join Date
    Mar 2006
    Location
    leicester
    Name
    kevin bradley
    Posts
    17

    Smile Bad Experience

    Hey guys thought I’d warn you all of the bad experience I had with an independent Ferrari specialist. Having owned my Modial for 8 years I have only ever took it to a garage twice, once was a main agent when I originally bought the car, which in it’s self was a bad experience so I vowed never to take it again. But after 8 years I noticed on EBay a garage offering fantastic service for old and abused Mondial’s and 308’s. I rang the garage and the guy said they were doing a special offer of £1400 + VAT. As well as requiring the service I also had a few ‘bits’ that I required the garage to look at. However there were parts of the service that I didn’t require (as it came as a package). I booked the car in and was told to bring it in that Saturday.

    When I turned up there was nobody at the garage. I called the number and Terry answered. (Terry is the owner of the garage) I’ve underlined the word answered, you will understand why further on!! Terry sent his son to take delivery of the car. I explained to the son that I didn’t require an oil change, oil filter, fuel filter, spark plugs, air conditioning re gas, air filter, cam heads polishing, break disks skimming, break pads, gear box oil changing. This was advertised as included in the service. These jobs have already been carried out by myself.

    What I did require was Timing belts and tensionor, the water pump pipe needed a new jubilee clip, there was a intermittent fault on the starter, which I asked him to re run the live feed to the starter and a ticking from a cracked manifold. I tried to rely this message to Terry’s son who said the ticking might have been caused by a sticking or bent valve. Which got me worried because it was a cracked manifold but there again he is only 17 years old!

    Week 1
    Reluctantly I left my car. On the Monday I had to travel to London on Business, I made a slight de tour passed the garage to see and speak to Terry myself, unconvinced that his Son would relay my requirements. I explained to Terry what I had explained to his son, “ not a problem” he said and assured me everything would be sorted and that he’d ring me by the end of the week. I waited for the phone call! By the end of Friday I’d not heard anything, so I called Terry who and with no apology said he’d not had time to look at the car yet. I’d need to leave it another week but he’d call me on the Tuesday with an update.

    Week 2
    No phone on the Tuesday, however he did call on the Friday to advise that a blanking plate around the distributor cap?? Had got a crack in it and it was leaking oil. He had got a second hand plate in London but he wouldn’t be able to pick it up till the Saturday. He would ring me mid week (3rd week) with a progress report.

    Week 3
    I rang him constantly Wednesday Thursday and Friday. There was no answer from both of my mobile phone numbers. On the Saturday I rang him from our home phone to which he answered. He said he’d fixed the blanking plate! He then proceeded to tell me that I was an extremely lucky man, the sump plug was only being held on by two threads and this could of come loose at any time! He would now have to have a new sump plug made and re tap the sump pan. ( Please not I’d asked him not to change the oil!) He said he’d ring later that week with an update

    Week 4
    No Phone Call! I tried calling him from all three phones to which he didn’t answer to any! I tried on one occasion and straight after borrowed my colleagues phone, just to check it wasn’t my calls he was ignoring. He answered to that number straight the way, even though I’d just tried from my own number! I advise it was me and asked for an update. He was now struggling to get the sump plug, so they couldn’t fix it . He advised he’d call middle of now week 5 to update.

    Week 5
    I given up ringing from any of my numbers as he no longer answered my calls. I used my colleagues phones again to which he didn’t answer. I borrowed another colleagues phone which I hadn‘t used before to which he answered. I was getting rather annoyed by this point! I asked him how it was going! He still didn’t have the sump plug. I told him to forget getting a new sump plug, to use the old one without the copper washer, if this would hold I would collect my car and fix this problem myself. At this point I just wanted to get my car back! He advised he’d do this and call me back the same day to see if this worked. He actually rang me back that day!! He’d got the original sump plug back in they were testing to see if this would hold. He would call me Friday to confirm if the car was ready to collect and advise the total bill!! I rang him from my mobile phone on the Friday and he answered, the car was ready!! 1400 CASH - No VAT!

    I was very happy to be just getting my car back, but not happy with the service that I’d received. I went to collect the car on the Friday. Terry Keys advised me he was to busy to be there on the Friday but his son would be there to collect the money. I went into the office, to handover the money and as I counted the money out in front of his son. I told him how I felt like I’d been treated like a second class Ferrari citizen. I was annoyed with the lack of service that I had received and it felt like they were only interested in the higher priced market of cars or the easier servicing work. To me a garage that advertises that they are specialists in ‘Old and abused Ferraris’ Which mine is old but no abused! Should love our cars in the same way that we all do. That they would share the same passion and love rather than just treating them like the average ford fiesta. How can a garage change the servicing price of a Ferrari but provide less thought and service than you would expect at the scrapyard. If felt like him and his Dad would be laughing at me over the dinner table at how long they’d actually been able to keep my car! The Son advised that I could always ring his Dad and tell him how disappointed I was. I explained that he never answered my calls, but it would be nice to receive a phone call from him so I could tell him, I’ll wait with baited breath. He handed me my stamped service book with a full breakdown of what work had actually been carried out.

    New Oil and Filter - Not Required
    Air Condition re gassed - Not required
    Changed Air Filter - Not Required
    Gear Box Oil Changed - Not Required
    Spark Plugs cleaned and Gapped -
    Replaced Distributor end oil seals -
    Tuned Engine -
    Replaced Cam Belt and tensioner bearings
    Removed rear exhaust manifold and repaired
    Geometry set up


    Please mot this is less that advertised as the breakdown on eBay!!

    Out of this list there was only 6 things I required. But no mention of the two other outstanding items. (water pipe and starting problem)There was also no rebate for the work that hadn’t been carried out , (valve adjustment £400 on eBay, Brakes skimmed etc)

    Drove home and parked my pride and joy on the drive. Decided to take my wife out shopping to justify the £1400 I’d just spent. Now because of the ‘old’ starting problem I used to have, I always used to park my car on a slight hill in case it needed pushing. Low and behold when came to get back in the car and it wouldn’t start lucky for me old habits die hard and I had a wife willing to push! Starter motor not fixed. To top this off on the drive home the exhaust started to blow like a tank. We eventually got home and I was so upset I couldn’t face looking at it that night. Sunday morning I looked at my car. The starter hadn’t been looked at and neither had the water pipe. I was also still waiting for the call from Terry. I’d lost all interest in my car at this point. Knowing full well I’d just spent £1400 and now I probably had to take it to another garage to get it fixed. At the end of that week I rang Terry - 3 times no answer! By luck I had business to do again in London so I called in on the way down. Terry and his son were in the office. Terry advised I’d upset his son, he thought I sounded happy when I called and he’d told me my car was ready ( I was he’d had it 5 weeks) He didn’t understand why I said I was unhappy when I collected it? We aired our views and our differences. I told him that I wanted to give him a chance before I wrote this sort of letter on the internet. I also wanted to get something for the £1400 I’d already paid! I like to be able to recommend Ferrari garages they are so few and far between. He told me to bring my car back! I was going on holiday so it would have to be in two weeks time. On my return I rang, he answered, he told me his extremely busy and wouldn’t be able to fit my car in that week. Ring him next week. I rang again on the Friday to see if I could book my car in. He said yes bring it in park it outside and put the keys through the letterbox. He’d pop down later to pick it up. He would ring me later that week to advise when it would be ready to collect.

    No phone call materialised! I tried calling him from my phones, my children’s phones, colleagues phones wife’s phones all these numbers I called him on before. It seemed if he knew it was me calling he’d ignore it. I eventually got hold of him on the Friday to see if I could pick my car up. He told me he hadn’t even looked at it. He would look at it on the Monday and ring me on the Tuesday to advise what he was going to do, surprise surprise he didn’t ring. I started ringing him again on the Thursday from several numbers he would not answer any call. By luck I finished work early on the Friday, we drove to Silverstone, by this point I just wanted my car back. I’m sure you can appreciate when you’ve left your pride and joy with somebody who doesn’t even answer the phone your not feeling happy or comfortable. I walked into the garage and just said can I have my keys. He went to the cupboard got the keys out the box and gave them to me. I turned my back. I was so furious! All I said is I suppose you’ve done nothing to the car. He snapped back, it’s all done! The car started straight the way, the exhaust was also fixed! I drove home with the wife following. Parked the car on the drive. Went out half an hour later to put her away in the garage. She wouldn’t start, after we’d pushed her into the garage we were greeted with a water leak on the drive!

    I don’t write much on the internet and I’m not computer literate. In fact I’ve asked my daughter to do this for me. I feel there is no way I can get back at him for the lack of service and the way he’s miss treated my car. The only thing I can do is warn you all of my bad experience. Then again he must be doing something right. He garage is always full of Ferraris and he always seems busy. Maybe it’s just us classic owners!!

  2. #2
    Join Date
    Dec 2005
    Location
    Oxfordshire
    Name
    Andy Chadwick
    Posts
    1,202

    Default

    WOW

    Can't believe you were treated like that. If they are too busy they shouldn't take the work on. Maybe the garage is full of first timers who never go back
    Ignoring the phone is extremely poor and shows he has no regard for his customers. How can you be sure he does the work properly if that is his attitude.

    I nearly booked it in with them as I was taken in by their ebay add but luckily I tried www.route324.com and got an extremely good rate somewhere else. He is on their list of partners though.
    Hope you get your problem sorted.

  3. #3
    Join Date
    Feb 2006
    Location
    Smallville
    Name
    The Don
    Posts
    201

    Default

    Sorry to hear what happened. Hopefully everything will be sorted.

  4. #4
    Join Date
    Nov 2005
    Location
    Souffampton innit
    Name
    Geoff
    Posts
    1,253

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    Thanks for warning all of us not to use this place. No one deserves the crap service you have experienced and from your account they don't deserve any more clients IMHO.
    Happiness is a full tank and an open road - unless you live in the UK of course......

  5. #5
    Join Date
    Sep 2007
    Location
    Derby
    Name
    nick
    Posts
    49

    Default

    I saw the ebay add and phoned about a service for a 360, the phone manner wasnt good to say the least, sounded like a back street set up.

  6. #6
    Join Date
    Jul 2006
    Location
    Bremen
    Name
    G
    Posts
    1,728

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    I had a similar problem with a garage recently, the owner strung me along for 6 weeks with similar lines! i ended up having to report it stolen (along with many other people the garage was doing the same too!). I eventually got it back when he tried to sell it to another garage- ( a dodgy garage that would take a car with no paperwork). He hadn't done any of the work.....


    I would check that your belts were done and the rest!

    Hope you get it sorted, it really doe spoil the ownership enjoyment! Is it another testament to the saying- You pay cheap, you pay twice.

  7. #7
    rmdferrari's Avatar
    rmdferrari is offline Crop rotation in the 14th century was CONSIDERABLY more widespread after John... Banned user
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    Nr. Gatwick
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    Richard
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    That's a terrible story, and one that strikes fear and dread into the hearts of Ferrari owners, especialy old ones like you and I have.

    Prior to your post, I had heard of Terry Keys... and my "back of mind" opinion based on familiarity of name was a middle/positive one. Now however I wouldn't touch this opperation with a bargepole. (I realise Kevin could be the customer from hell and a right pain in the arze)... but his account of ignored 'phone calls, broken promises etc does not make comfortable reading.

    If any of the members on CS use and are happy with Terry Keys, please email (or 'phone if you have the time) and ask him to comment on Kevin's post.

  8. #8
    Join Date
    Mar 2007
    Location
    Cheshire
    Name
    Joe
    Posts
    1,363

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    if he'd treated me like that id have sent the 6' 5" boys down to collect the car with no payment. scum.....sub-human scum

  9. #9
    rmdferrari's Avatar
    rmdferrari is offline Crop rotation in the 14th century was CONSIDERABLY more widespread after John... Banned user
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    Richard
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    My only question (after another read of initial post) is why agree to a £1,400 fixed price service when you only want 20% of the content done????

  10. #10
    Iain is offline Overpriced piece of old tat - Ferrari 250 GTO Club Member
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    Nov 2005
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    Iain
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    Quote Originally Posted by rmdferrari View Post
    My only question (after another read of initial post) is why agree to a £1,400 fixed price service when you only want 20% of the content done????
    I really don't understand that one either......

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